Operations Intern

Atlanta, GA, USA

Job Type


About the Role

We're seeking a highly-organized and strategic leader to handle operational tasks and implement structural systems for Concept Factory Atlanta. The Operations Intern will oversee on-going operations and procedures and will serve under the Chief Executive Officer (CEO) with a focus on operational strategy, creating spreadsheets, docs, systems, and infrastructure needed to keep the company organized, efficient, and running smoothly.

The Operations Intern will have superb communication and leadership skills and be geared to complement the strengths and weaknesses of the CEO.

> CEO: Cast vision, direction, and implements actionable growth ideas for the team & company.
> Operations Intern: Takes the vision, direction, and ideas from the CEO and translates them into structures, systems, and tangible steps and/or strategies.

[Position Duties: What You’ll Be Doing]

Collaborate with the CEO and other Core Team leaders in setting and driving organizational vision, operational strategy, and hiring needs.

Work closely with the CEO in developing and establishing policies and practices that promote our vision, excellence, and “culture of care.”

Translate vision into strategy and actionable goals for performance and growth, helping to implement organization-wide goal setting, performance management, and operating planning.

Create overall “Operational Plans” (or “Ops Plans”) for all Concept Factory Atlanta major initiatives and company-wide pushes not strictly related to a specific event or workshop.

Oversee the creation of comprehensive and detailed documents, databases, and/or project management systems needed to effectively carry out duties.

Directly supports the Director of Events if/when additional help is needed.

Schedules Weekly Team Sync Up meeting + all other team-wide meetings, calendar matters, schedules, and takes meeting minutes (notes) before translating them to actionable steps. This is followed by sending a “Meeting Recap” email to all applicable team members following every meeting.

Under the direction of the CEO, ensure effective employee recruiting, onboarding, professional development, performance management, and retention.


  • Commitment to an attitude of excellence and good quality that translates to tangible works, communication style, and attention to detail.

  • Takes personal ownership of, and pride in position + identifies deeply with the CFA vision as their own, not “someone else’s.”

  • Keen understanding of establishing business processes, objectives, workflows, and other related activities such as key performance indicators (KPI’s), is preferred.

  • Ability to work well under pressure or in fast-paced environments without becoming stressed or overwhelmed.

  • Ample understanding of how a startup business works, what’s required of its team members, and what systems need to be in place to promote efficiency.

  • Firm understanding of operations within a startup and experience implementing effective methods, systems, and infrastructure.

  • Aptitude in decision-making and creative problem-solving. Being a self-starter who takes initiative without having to be told is a MUST.

  • Coachable with a positive, can-do attitude, and eagerness to learn, grow, and be continually polished.

  • Actively encourages, supports, uplifts, and provides constructive criticism to teammates, supervisor, and isn’t afraid to offer their advice or ideas.

  • Superb written, verbal, and non-verbal communication skills with emphasis on professionalism and being able to network with individuals across multiple industries.

  • Love for people, passion to serve the greater good, and willingness to support Concept Factory Atlanta’s values, faith, mission, and commitment to excellence.

About the Company

We create spaces for visual storytellers to find their tribes, gain knowledge, and create content. It's why we exist.

Our brand and company represents excellence in spirit, sleek and modern design, all encompassed with the love of God and a hint of southern soul.

Our mission is to foster and create a collaborative and resourceful environment for visual storytellers that promotes creativity, community, professional development, and industry connections.